Return Policy
AudioNova is happy to help with any request or issue you may have with products purchased directly on our site. Please read our policy carefully as it may change based on the type of request, product, or time from delivery.
Important Notes Before Purchase
Please verify that your selected product is compatible with your hearing aid(s) before placing an order. For health and hygiene reasons, opened consumable products are nonreturnable. We are not responsible for any fees charged by your audiologist related to product compatibility or usage.
Shipping fees from your original order are non-refundable and will be deducted from your refund. If you request an exchange for a different item, additional charges may apply.
How to Request a Return or Exchange
To begin a return or exchange, email orders@audionova.com with the following:
- Full name
- Shipping address
- Order number
- Item(s) you wish to return
If your return is approved, we’ll issue a Return Merchandise Authorization (RMA) number with return instructions.
Please:
- Include the RMA inside your return package.
- Ship your return within 10 days of receiving the RMA. Returns not shipped within this window may be voided.
- Ensure the return arrives at our authorized return center within 21 business days of RMA issuance.
Returned items must be inspected and approved by our warehouse team before any refund, credit, or replacement is processed.
Refund Process
Once we receive and process your return:
- Refunds will be issued to your original form of payment.
- Please allow 3–10 business days for the credit to appear on your statement.
Returned items must be:
- In like-new condition
- Include all original, undamaged packaging and components
We reserve the right to deny refunds for items that are:
- Opened or used (unless otherwise eligible)
- Dirty, unsanitary, or damaged (including damaged packaging)
- Missing parts or accessories
- Misused or improperly handled
If there are any issues with your return, we’ll make reasonable efforts to contact you.
Returns received outside the stated window will not be refunded or credited and may be returned at your expense.
Nonreturnable Items
The following items are final sale and nonreturnable, due to hygienic or clearance policies:
- Clearance items
- Opened items in these categories:
- Batteries
- Domes
- Receivers
- Slim Tubes
- Retention Locks
- Cleaning & Care Products
- Hearing Protection
- Sound Therapy Pillows
- Williams Sound Pocketalkers
- Damaged or Defective Items (packaging included)
If your order arrives damaged or defective, please contact us within 30 days of delivery. In most cases, we will replace or refund the item at no cost to you.
Over-the-Counter (OTC) Hearing Aids
Eligible OTC hearing aids may be returned within 45 days of delivery, if they are in like-new condition and include all original packaging, manuals, and accessories.
Streaming Accessories
Streaming accessories may be returned within 30 days, provided:
- The device has been unpaired from your hearing aid(s)
- Any receivers have been reinstalled into the device
- All original packaging and accessories are included
Failure to meet these conditions may result in a denied return.
Change of Mind / Product Not Needed
If you no longer need an item or it doesn’t meet your needs:
- You may return or exchange it within 30 days of receipt, if unopened and in original packaging
- Return shipping is the buyer’s responsibility
- Opened or damaged items are not eligible for return or credit
